Error message

  • Strict warning: Only variables should be passed by reference in theme_biblio_tabular() (line 285 of /home/www/chspr/sites/all/modules/biblio/includes/biblio_theme.inc).
  • Strict warning: Only variables should be passed by reference in theme_biblio_tabular() (line 285 of /home/www/chspr/sites/all/modules/biblio/includes/biblio_theme.inc).

What Do People Think Is Important about Primary Healthcare?

Research

Related Publications

Suter E, Misfeldt R, Mallinson S, Wilhelm A, Boakye O, Marchildon G, et al. Comparative Review of the Policy Landscape of Team-based Primary Health Care Service Delivery in Western Canada. Alberta Health Services; 2014.
Laberge M, Pang J, Walker K, Wong ST, Hogg W, Wodchis WP. QUALICOPC (Quality and Costs of Primary Care) Canada: A focus on the aspects of primary care most highly rated by current patients of primary care practices. Ottawa, ON: Canadian Foundation for Healthcare Improvement; 2014.
McGregor MJ, Abu-Laban RB, Ronald L, McGrail KM, Andrusiek D, Baumbusch J, et al. Nursing Home Characteristics Associated with Resident Transfers to Emergency Department. Canadian Journal on Aging. 2012;33(1):38-48.
Koehoorn M, McLeod CB, Fan JK, McGrail KM, Barer ML, Cote P, et al. Do private clinics or expedited fees improve wait- or return-to-work times for injured workers following knee surgery? Healthcare Policy. 2011;5(3):17-26.
Sutherland JM, Barer ML, Evans RG, Crump RT. Will paying the piper change the tune? Healthcare Policy. 2011;6(4):16-24.

Publication Topics

What Do People Think Is Important about Primary Healthcare?

Title
Publication TypeJournal Article
Year of Publication2008
AuthorsWong ST, Watson DE, Young E, Regan S
JournalHealthcare Policy
Volume3
Issue3
Pages89-104
Citation Key566
Full Text

The purpose of this study was to inform quality improvement and performance measurement initiatives in primary healthcare based on the perceptions of British Columbia residents. Key features of care were identified during focus group discussions on important areas in primary healthcare, particularly those that could be improved.
Eleven focus groups (n=75) were held. Ninety-six per cent of participants reported that they had a regular primary healthcare provider and had been with that provider for an average of 8.5 years. We conducted a thematic content analysis using a coding scheme based on a logic model for this sector.

Analysis revealed the importance of six domains: accessibility (geographic location and timeliness of appointments), continuity, responsiveness, interpersonal communication, technical quality and whole-person care. Although participants discussed accessibility most frequently, domains more often associated with satisfaction were interpersonal communication and continuity.